Mbabane– FNB Eswatini has introduced a nine-month leadership development programme that will equip managers across the bank with skills to improve employee experience and workplace performance.
The programme, themed ‘World Class Manager’, will be rolled out in phases and will involve all managers within the organisation. It combines face-to-face training with more than 20 learning modules covering leadership, emotional intelligence, feedback, difficult conversations and managing relationships in the workplace.
FNB Eswatini Chief People Officer Veronica Ntshalintshali said investing in leadership was essential to creating a positive working environment where employees can perform at their best.
She said the bank wanted to equip managers with the skills needed to lead in today’s changing workplace, adding that leadership plays a key role in shaping organisational culture and improving the experience of employees.
Ntshalintshali said creating a workplace where employees can thrive ultimately enables the bank to provide better service to its customers.
The curriculum includes 21st-century leadership, leading with emotional intelligence and empathy, feedback skills, managing difficult conversations and managing up, among other topics.
Training will be delivered through a blended learning approach, combining classroom sessions with online learning modules over a nine-month period.
Earlier this year, FNB Eswatini was recognised as a Top Employer in Eswatini and Africa for 2026 by the Top Employers Institute. The certification recognises organisations that meet international standards in people practices and workplace development.
The bank said the leadership programme forms part of its ongoing efforts to develop its workforce and promote a people-centred workplace.
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