Mbabane: In recognition for the work done in the fight against COVID-19, the Minister of Health Lizzie Nkosi has received an individual Service Excellence Award from the organizers of the Eswatini Customer Service Excellence Awards 2020.
Also, the Ministry of Health has been awarded a Service Excellence Recognition Award in recognition for the work done in the fight against COVID-19.
The awards are part of the Customer Service Week which is observed globally and is followed by awards. Customer Service Week is an international celebration of the importance of customer service and of the people who serve and support customers on a daily basis.
The customer service week is celebrated annually, It started in the US in 1991 and has spread throughout the world with many organizations like the Chartered Institute of Customer Management (CICM) advocating and promoting customer centricity.
In Eswatini, the Chief Organizer for the awards is Dr. Oliver Museka who is the head of the Institute of Research Development Management (IRDM).
Presenting the awards to the minister Museka noted that even though the awards were not hosted this year, as it has always been done due to the prevailing COVID-19 pandemic, they found it befitting to honour the Ministry for the good work done during the time of COVID-19. “We attribute this to your team work”, he said.
Accepting the award the minister said the success and recognition witnessed today is down to teamwork involving all the Ministry’s employees and the cooperation of Emaswati who have listened, worn masks, washed hands and practiced social distancing.
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