Mbabane – Standard Bank Eswatini has announced that it will decommission its Unayo digital platform by December 31, 2026, as the bank restructures its digital banking services.
The bank said the closure would be implemented in phases, with affected customers receiving communication on migration arrangements and the timelines applicable to them.
Unayo customers have been advised to continue using the platform until they receive specific instructions from Standard Bank on when and how they will be migrated to alternative banking services.
The bank said the decision was taken following a strategic review of Unayo and forms part of its wider digital transformation strategy.
According to Standard Bank Eswatini, the strategy involves simplifying its digital services while providing customers with banking solutions that are secure, reliable and sustainable.
The bank said the transition would be managed in a phased manner to limit disruption to customers.
It also assured customers that funds and information held on the Unayo platform would be handled appropriately during the decommissioning process.
Affected customers will be provided with guidance on how to access or transfer funds held on Unayo and how to complete migration to the relevant alternative banking solutions.
Standard Bank has also warned customers to remain alert to possible scams during the transition.
“Standard Bank Eswatini will never ask for your PIN or password,” the bank said, advising customers to rely only on information communicated through its official channels.
The bank said customers, partners and other stakeholders would receive further information as the decommissioning process progresses.
Customers requiring assistance can contact Standard Bank Eswatini on 25175300, email swazilandccc@stanbic.com, or visit their nearest branch.
The bank said it appreciated the support and trust of Unayo customers and stakeholders and would provide information throughout the transition.
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