Properly built, set-up and functioning communication with customers is the key to the success of any company. After all, not only do your staff need to promptly answer questions, there is also an efficient expansion of sales to be handled. That’s exactly what makes the NCC services what you need now more than ever.
The NCC is a great solution for small companies that simply cannot afford to set up a full-on contact center. Big companies with their own contact centres will also benefit from our state of the art equipment to reach their customers.
The National Contact Centre (NCC) will ensure you increase your profits as they keep you in touch with your customers. They establish a long lasting relationship with your current and prospective customers.
There are two ways NCC can come to your rescue:
Rent Space:
We provide you with all the equipment you need under one roof and your customers will still experience all the care they need. We give you space for your contact centre employees; furniture, equipment including servers within our facilities.
Outsource the whole operation:
You just tell us what you need and we do everything for you. We deploy well trained personnel to handle your business.
You will get all this and more:
A) World class systems
NCC bpo services utilising the latest systems and technology on computer telephony systems in the market. Staying at the edge of technological curve is one of the ways through which NCC ensures its capacity to ensure customer satisfaction and exceed customer expectations.
B) NCC has a well-trained team of agents
There is a culture of excellence through continuous and constant training, coaching, monitoring and evaluation of agents’ performance. NCC hires the best agents, capacitates them through training, coach and empower them to deliver on the highest performance standards. This ensure that the entity delivers a service that exceeds customers’ expectations thereby ensuring customer satisfaction.
C) Adaptable processes and systems
The National Contact Centre is capable of adapting to meet the client’s needs. Put systems are able to integrate to other systems to allow seamless operations.
D) Client On boarding Process
Any organisation that is interested in utilizing NCC BPO services can contact Mr Sabelo Dube 2518 0000. Or visit our website: www.nccbposervices.com or visit or Facebook page: nccbposervices. Clients can also visit our offices at Phocweni Royal Science and Technology Innovation Park.
Clients’ needs are ascertained in a meeting then a business proposal is presented by NCC to the client. If accepted by the client a legal contract is drafted and signed by both entities. Thereafter a brief training on the client’s products and services including the campaign objectives and end to end process is undertaken. A customised script is draft and uploaded onto the system with the data if required. A brief simulation of the campaign is performed with client observing the end to end process to ensure their approval and satisfaction. Thereafter the campaign commences and reports are submitted to the client as agreed on the contract or as when needed by the client.
Eswatini Bank campaigns with National Contact Center
- Testimonial
We applaud the work that the National Contact Centre (NCC) is doing.
We encourage other organizations to definitely engage NCC for their services which vary from Contact Centre services to Tele- Campaigns etc.
Any business will certainly benefit from their experience, professionalism, efficiency and ever prompt service.
Our overall experience was good. During our campaigns, we would receive regular updates without the need to follow up. We would get all relevant information and updates timeously and efficiently. Everything was smooth and thus our campaigns were a success. They bring that personal interaction with customers.
- Projects
Investment Account Campaign
This campaign entailed encouraging and assisting our customers to hold investment accounts as means to save for the future.
The Bank promoted the various investment accounts offered in conjunction with NCC.
We had investments accounts ranging from short-term to long-term, as well as for retirement.
Millions of Emalangeni worth of investments accounts were mobilised during this campaign.
Digital Banking
On boarding or Migration of customers onto our Digital Banking platform. The NCC was able to assist our customers register for Mobile App, USSD *656# and Internet Banking.
Over 20, 000 customers were on-boarded during this initiative.
Transactor Accounts
With the services of NCC, the Bank was able to encourage customers to constantly use their transactor accounts and enjoy the benefits thereof.
- COVID-19
The Bank encourages customers to continue using the digital banking platform, Prepaid Card in view of social distancing. With our digital banking platform, you are able to buy electricity, airtime and bundles, send money, cardless withdrawal as well as pay for your water bill. The Prepaid Card is available for customers and non-customers. It can be used for ATM withdrawals, swiping at retail outlets, online shopping, etc. At the moment you can upload cash on Prepaid Card for FREE up to end of August.
Customers are encouraged to wear their masks each time they visit bank. We have sanitisers and thermometers at our entrances as per COVID-19 Regulations and adhere to social distancing regulation with the branding guiding customers. - Covid-19 National Contact Centre
The National Contact Centre is encouraging other companies to makes of use of the National more especially during Covid period a realise the returns
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