Mbabane – Government has provided temporary shelter for citizens waiting for services at the Ministry of Home Affairs’ DC Service Centre at Mlamuli Building, a day after Independent News exposed the plight of Emaswati who were left exposed to cold and rain while queuing outside the centre.
The newspaper reported on September 28, 2026, that citizens seeking national identity documents (IDs) and other government services were forced to wait outside without temporary shelter, with temperatures ranging between 10°C and 13°C.
In a response issued on September 29, 2026, the Ministry of Home Affairs confirmed that temporary shelter had been provided while work continues towards a permanent solution.
The Ministry also apologised to clients affected by exposure to rain, cold and heat, acknowledging the conditions faced by those waiting for services.
“As an interim measure, temporary shelter has been provided for clients while a permanent solution is being implemented,” the Ministry stated.
The Ministry said it was working with relevant stakeholders to address the matter as soon as possible, while assuring the public that the relocation of the DC Service Centre was not intended to expose clients to harsh weather conditions.
The centre was relocated to the Mlamuli Building, opposite the Mbabane Bus Rank and behind Boxer Mbabane Supermarket. The Ministry said the move was intended to bring services closer to the public, as the bus rank and surrounding shopping malls are within walking distance for many clients.
The centre is fully operational and continues to provide services to members of the public.
The Ministry said it remains committed to ensuring that government services are delivered in a safe, accessible and dignified environment.
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