We believe that our customers are important in shaping our future. It is important that we provide you with the best possible communications services and experiences. To help us do so, we rely on you to work with us.
Your feedback is a valuable tool to help improve your experiences and will guide us as we grow and adapt to meet your changing needs. We appreciate your input and will use it to help determine our future direction.
To get better service and customer experience it is important to follow our already set up means to take care of your needs like applying for service, reporting and following up on your faults.
Visit our website www.eptc.co.sz to view our products and services including current promotions. Once you have decided which product or service you want to apply for, you can download the application form, print, fill in, scan and email it back to us on [email protected]
If for any reason you cannot get the form you are looking for or encounter any difficulties accessing the form, email us on [email protected]
If for any reason you cannot have access to our website, you can visit any of our Telecentres and Post Offices to fill in the service and products application forms.
We have tried to make the process really fast so that you do not queue for a long time. If you really need to visit any of our business premises we ask that you observe all the COVID_19 precautionary and safety guideline.
1. Wear your mask properly covering your mouth and nose completely
2. Sanitise at the sanitising stations provided in all entrances
3. Observe social distancing as you queue and cooperate with the personnel provided to help you.
Remember to bring with you your national identity card for all products and service applications.
Faults Reporting and Follow-Up
One of the many advantages of working with us is having access to our dedicated support team 24/7 for all your service needs. Our Contact Centre operates 24 hours, reach out to us by dialling 971 or 2000800 you will be attended to by knowledgeable staff members who are committed to helping you. Whether you have encountered an issue or are simply in need of help on choosing a suitable service or product for your needs.
Always wait for a reference number at the end of the call. The reference number will help you when you follow up on your service application status, faults reported. Do not stop following up on the fault until it is resolved.
If for some reason you feel you have not been attended to adequately you can escalate your report by emailing [email protected] or call 2405 2381 and 76114886.
You can only escalate if you have a reference number. If you are not sure of your reference number, please call 910 or 971 to get a reference number.
Disconnect all the cables connected to your modem when you leave the house or office in case a storm is experienced. This will protect your modem and keep you connected online.