EPTC provides a broad range of diversified communications services through its high speed, state-of-the-art cable and fibre optic networks to customers in Eswatini. The Corporation’s services through its’ subsidiary Eswatini Telecom, include voice and data, broadband internet, telephone voice and digital and subscriber line.
EPTC has put in place proactive plans to limit the exposure of COVID-19 for all of her key stakeholders and to temporarily increase broadband internet data speeds and data allowances.
As an organization we first and foremost remain focused on the health and welfare of our employees, customers and partners. While it is impossible to predict the exact impact this pandemic will have in the communities we serve, we remain committed to taking the appropriate steps to ensure our network and services continue to operate seamlessly for our customers.
Temporary Speed Increase
EPTC Managing Director, Mr Petros M. Dlamini announced during the handover of the Corporation’s aid towards COVID-19 Emergency Response, that EPTC has temporarily upgraded the speed of broadband data for the National Disaster Management Agency (NDMA) from 5MB to 20MB. This will enable the NDMA to have better connectivity between itself and extended satellite centres in and around the country, and assist in the efficient management of monitoring and tracing of COVID-19 cases. EPTC has also provided lines to the NDMA contact centre, with the Toll Free Number: 122 which can be used globally as an emergency calling number throughout all network operators in relation to COVID-19.
EPTC has also upgraded the speed of broadband data for the University of Eswatini (UNESWA) from 150MB to 600MB. This will enable the University to roll out any plans in place to efficiently address the challenges that it has been confronted with due to the scourge of COVID-19, such as e-learning.
These interventions have been done at no extra charge to our partners regardless of their current plans.
The EPTC MD further alluded to the fact that “as an organization we believe that the increased data speeds and allowances is a critical step to help our partners throughout our service at this time of great uncertainty. As an organization we are making the situation surrounding COVID-19 a little easier to deal with when our customers and general public are forced to work from home, do school work or attend classes virtually.”
As an organization we deeply value our customers and understand the important role we play in supporting their telecommunication needs. It is our intention to continue providing you with the best world-class service and peace of mind during this uncertain time. In addition to these changes to assist our customers during this unprecedented time, EPTC has enabled and enhanced the following services and products to ease our valued customers’ communication needs:
Buy, recharge and manage your Eswatini Telecom services from home
EPTC’s focus is on giving our customers all the support they need to stay connected to their friends and family during this lockdown. We are also focused on making your working from home a seamless experience. We’ve made it even easier and more convenient to ensure that you can stay connected at home through our digital platforms that allow you to apply, pay and report for services online.
Applying for Services: Service application forms are available on our website www.sptc.co.sz where you can download, print, fill in the form and scan it back to us through the email [email protected]. If for any reason you cannot, you can visit any of our Telecentres to fill in the service application form which will not take more than 15 minutes. Remember to bring with you your national identity card.
Upgrading your Wi-fi package: You will need to visit our Telecentres and fill in a service upgrade form. You do not pay for a service upgrade application.
Recharging your package: You can recharge your package remotely if you are an Eswatini Bank customer. Otherwise go to any of our Telecentres to purchase your recharge voucher of your desired amount or any of the authorised distributors. This applies to pre-paid customers only. If you are on a post-paid package (except for uncapped) and you run out, you can buy a recharge voucher of any amount of which you will be charged E0.14 per Megabyte which is an out of bundle rate.
Reporting faults & follow ups: On your mobile phone or any landline dial 971 to report a fault and make sure you are given a reference number before you hang-up. The reference number will help you when you need to follow up on your fault or progress of your service application. You can also make your follow-ups by direct messaging us on our Facebook page: @eptceswatini